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Privacy Policy

Doc Labs, Inc.  ·  Effective: December 1, 2025

We do not use your data to train AI models

Doc Labs, Inc. ("Doc Labs," "we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit doclabs.ai or use our platform (together, the "Services").

By accessing or using the Services, you agree to the practices described in this policy.

1 Information We Collect

a. Information you provide

  • Name, email address, phone number
  • Company name, job title, and team structure
  • Project addresses and business objectives
  • Any information you share when contacting us or applying for a role

b. Project and workspace data

When using the platform, you may upload project-related materials such as:

  • Construction drawings, specifications, and schedules
  • RFIs, submittals, change orders, and related documents
  • Other structured project data or files
This data is treated as confidential customer data and used solely to provide the Services to you.

c. Automatically collected information

  • IP address, browser type, and device information
  • Pages visited, features used, and interaction data
  • General location (city/country level)
  • Session cookies and similar tracking technologies

2 How We Use Your Information

  • Provide, operate, and improve the Services
  • Respond to your requests and provide customer support
  • Send product updates and, where permitted, marketing communications
  • Monitor performance, reliability, and security
  • Comply with legal obligations
We do not use your documents, prompts, or project data to train, fine-tune, or update any AI or machine learning model. Aggregated, de-identified usage data may be used to improve platform performance and service quality.

3 How We Share Your Information

We share information only in the following limited circumstances:

  • Service providers — trusted vendors who help operate our infrastructure (hosting, analytics, email delivery), under confidentiality obligations
  • Your employer — if you access the platform through an enterprise account, your employer may have visibility into your usage data
  • Legal requirements — when required by law, regulation, court order, or legal process
  • Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate safeguards

We do not sell your personal information. Your project data is never shared with other customers.

4 Data Security

We use reasonable technical and organizational measures to protect your information, including secure cloud infrastructure, access controls, authentication, and limiting internal access to authorized personnel only. While we take the security of your data seriously, transmission of information over the internet carries inherent risk.

5 Data Retention

We retain your information only as long as necessary to provide the Services or as required by law. When you leave the platform or request deletion, we will delete or anonymize your data within a reasonable timeframe, unless legally required to retain it.

6 Your Rights and Choices

You may have the right to access, correct, or delete the personal information we hold about you. To make a request:

  • Access or deletion — email [email protected]
  • Marketing emails — unsubscribe via the link in any email; you will still receive account-related messages
  • Cookies — adjust settings in your browser, though some features may not work correctly if disabled

7 Cookies and Analytics

We use cookies and similar technologies to operate the website, understand usage patterns, and improve user experience. We use Google Analytics to help analyze site traffic. You can control cookies through your browser settings.

8 International Data Transfers

Your information is processed in the United States. By using the Services, you consent to this transfer. When transferring data internationally, we apply appropriate safeguards in accordance with applicable law.

9 Children's Privacy

Our Services are intended for users 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, please contact us at [email protected].

10 Changes to This Policy

We may update this policy periodically. If we make material changes, we will update the effective date and notify you via the website or email. Continued use of the Services after changes constitutes acceptance.

11 Contact Us

Questions about this Privacy Policy? Contact us at [email protected].

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